Home Essentials FAQ
What does Recertified or Refurbished mean?
Recertified and refurbished have the same meaning. Simply that the product has been returned to the manufacturer for some reason and after a thorough inspection and safety test is deemed to meet all quality and safety standards of a brand new item. These products are then made available to buy from us at greatly reduced prices and still come with a warranty.
Are some refurbished items repaired?
Unlikely. Often the expense of performing a repaired will exceed the value of the product. These items are normally disposed of, however, more expensive items may have had parts replaced to bring it back up to manufacturer specifications.
What does Blemished Packaging mean?
These are items in which the box has been damaged. Often this can happen in transit to and from the manufacturers warehouse or in the warehouse while being handled. These products are safety and quality tested to ensure no damage occurred to the product itself. There may be evidence of testing, water spots in an iron for example. Full warranty still applies.
What if I buy a defective product?
We guarantee that all of our products are working. Should a product be defective, once the defect has been confirmed we will gladly provide an exchange or gift card within 30 days of purchase.
If I don't like something that I bought, can I return it?
We are an outlet store. Our primary focus is to save you money. We do this by selling merchandise that the manufacturer can not sell through regular retail channels. They reduce the cost to us so we can guarantee you the lowest price. Since the product is often sold at or below cost, they do not want to see this merchandise back.
Therefore, once you have used a product and it is not defective, there is no return.
Can I get a full refund?
To continually provide the most in-demand household items at the guaranteed lowest price, we make certain concessions with our brand name suppliers. That is why we will gladly offer a gift card or exchange on defective items or unused items still in original packaging, with the receipt within 30 days of purchase. There are, however, no refunds.
Do your Gift Cards expire?
No, they do not. In addition, we will not reduce their value with any kind of extra processing fees over time.
Where can I use the gift card?
Currently, our gift cards can only be used in-store.
Are your products guaranteed?
Yes, all of our products are guaranteed. The duration of the guarantee will vary with each manufacturer. (click here for our warranty policy)
Do you have an extended product guarantee?
Yes, we have an extended guarantee called PLUS1. It will guarantee a product for one year after the manufacturers warranty has expired. With a couple of exceptions, we will replace or provide a gift card for any defective product covered by the PLUS1. (click here for details)
An item I recently bought is now on sale. Will you refund the difference?
Yes, prices are guaranteed for 30 days after purchase.
Do you have a price match guarantee?
Yes, we have our Lowest Price Guarantee. (click here for details)
Can I order over the phone?
Yes, you can call us to arrange curbside pickup or shipping. Please note: you are responsible for the cost of shipping and the only payment option is with e-transfer.
Do you offer delivery?
Local delivery may be an option, once you have begun the checkout process and entered your postal code, if available local delivery will be displayed.
I am entitled to a Native Status tax exemption. How do I claim the exemption?
We can set an exemption up in your online account. Please click here for the steps required.
What if I change my mind once I have ordered?
Once an order has been completed and prior to shipping, please use the contact us page to get in touch and let us know that you would like to cancel the order.
Please note that there will be a 6% charge prior to processing a refund to cover the cost incurred through our payment processing provider and any additional administration cost.
Once an order has been shipped it cannot be cancelled.
No tax deals. Why are the prices online lower than in store?